Again, go to the Run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.Under print server properties, go to drivers - remove any entry there as well.Press the "windows key" + "r" to get the "Run" window open - Type " printui.exe /s" (There is a space between.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Photosmart or other printer entries and uninstall them.First, unplug the USB cable from the printer, if present.I f it does not, then perform a root level uninstallation and reinstallation of the printer drivers by following these steps: ( HP Printers - Changing from a USB to a Wireless Connection) Please perform all the prescribed steps from this document: to change a USB connection to a wireless one and check if the issue gets resolved.Does it give you any errors during installation?.To assist you with accurate information I would require more information regarding this: ![]() Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case regarding issues with installing your printer on Windows 10.
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